Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helpdesk@metamophosis.biz. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helpdesk@metamophosis.biz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helpdesk@metamophosis.biz.

Returns of merchandise (RMA) and Refund

We are thrilled to announce that we have a 14-day window period return policy in place.To qualify for a return, ensure that the item is in the same condition that you received it meaning unworn (if it is a clothing product),or unused with tags still intact in their original packaging.Have a proof of purchase readily available also.Products returned without informing us first will not be accepted.Please,don't hesitate to contact us immediately should you need a return or a refund.

Please inspect your order upon reception and contact us with immediate effect if the  item is defective,damaged or if you received the wrong item so that we can evaluate the issue and correct it.

Please note that certain types of items cannot be returned,i.e. perishable gpoods ( such as food,fresh flowers,or fresh plants), undergarments (such as underwears,socks or masks),custom orders (such as special orders or personalised items),personal care goods (such as beauty products) and sale items or gift cards.We also do not accept returns for hazardous materials, inflammable liquids,or gases.

The fastest way to ensure you still get the right item is to return the item you have,and once the return is accepted, make a separate purchase for the same item you wanted in the first place if it's still available.

We will notify you once we have received and inspected your return,and let you know if the refund was approved or not.If approved,you will be refunded on your original payment method.Please remember that it can take some time for your bank or credit card company to process and post the refund.Please do not send the item back to the manufacturer.We will arrange the return of the item free of charge or at no cost.

Refunds can take 3-10 working days.We will exchange an item provided we have the item and the size available.Exchanges will be delivered to the original shipping address unless advised otherwise.Note that every product will be carefully inspected and possibly sent back to the supplier only by us for further inspection.If by chance you have received an item you did not order (God forbid!) or an incorrect size, please contact us with immediate effect.Do not forget to include your order number